Privacy Policy and Data Protection Information

Our Privacy Commitment

At Zeloraphiqen, we take your privacy seriously and are committed to protecting your personal information in accordance with Malaysian Personal Data Protection Act (PDPA) and international privacy standards.

This policy explains how we collect, use, store, and protect your personal data when you use our financial planning services.

Information We Collect

We collect personal information that you provide directly and data that is automatically gathered during your use of our services:

• Contact details including name, email address, and phone number
• Financial information relevant to planning consultations
• Communication records and consultation notes
• Website usage data and technical information

How We Use Your Information

Your personal information is used exclusively for legitimate business purposes related to our financial planning services:

• Providing personalized financial planning consultations
• Communicating about your subscription and appointments
• Improving our services based on client feedback
• Complying with legal and regulatory requirements

Legal Basis for Processing

Under data protection regulations, we process your personal information based on the following legal grounds:

Primary Legal Basis: We process your data on the basis of legitimate interest for providing financial planning services and fulfilling contractual obligations.

Data Sharing and Disclosure

We do not sell your personal information. Limited sharing occurs only in these specific circumstances:

• With service providers who assist in delivering our services
• When required by law or regulatory authorities
• To protect our legal rights or prevent fraud

Data Security Measures

We implement comprehensive security measures including encryption, secure servers, access controls, and regular security audits to protect your personal information from unauthorized access, alteration, or disclosure.

Your Privacy Rights

You have several important rights regarding your personal data:

• Access your personal information we hold
• Correct inaccurate or incomplete data
• Request deletion of your information
• Object to certain data processing activities
• Receive a copy of your data in portable format

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance functionality and analyze usage patterns.

For detailed information about our cookie practices, please review our separate Cookie Policy. Cookie Policy

Data Retention Periods

We retain your personal information only as long as necessary for providing services, meeting legal obligations, and resolving disputes. Most client data is retained for seven years after account closure.

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age without parental consent.

Zeloraphiqen financial planning subscription service: Zeloraphiqen financial planning subscription service

Privacy Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, services, or applicable regulations.

Contact Information for Privacy Matters

For questions about this privacy policy or to exercise your data rights, please contact our data protection team using the information provided in our contact section.